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What should I do if a Zelle® transaction is still pending either for me or the person who sent me the money?

If a Zelle® transaction is still pending either for you or the person who sent you the money, there are a few things you can do:

1. Check the status of the transaction. You can do this by logging into your Zelle® account and checking your transaction history. If the transaction is still pending, you should see a reason why.

2. Contact the sender or recipient. If you are the sender, you can contact the recipient to see if they have received the money. If you are the recipient, you can contact the sender to see if they have sent the money.

3. Contact Zelle® customer support. If you are still having trouble, you can contact Zelle® customer support for assistance. You can reach them on the Zelle® website (https://www.zellepay.com/support/contact-support).

Here are some of the reasons why a Zelle® transaction might be pending:

• The recipient has not yet accepted the payment.

• The sender or recipient has not yet enrolled in Zelle®.

• The sender or recipient has not yet verified their identity.

• There is a problem with the sender's or recipient's bank account.

• Zelle® is experiencing technical difficulties.

If you are concerned about a pending Zelle® transaction, the best thing to do is to contact Zelle® customer support. They can help you troubleshoot the issue and get the transaction processed as quickly as possible.

Here are some additional tips for avoiding pending Zelle® transactions:

• Make sure that you are sending money to the correct person.

• Make sure that the recipient has enrolled in Zelle®.

• Make sure that the recipient has verified their identity.

• If you are sending a large amount of money, you may want to consider splitting the transaction into smaller amounts.