Junior Risk Operations Agent

Departamento:

Customer Operations

Ubicación:

Houston


MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® Prepaid card, money remittance, and international calling. We are built for migrants, by migrants. Global migration is a 21st-century reality. Whether people are following their dreams, love, or new experiences, more and more of us are leaning towards new environments. Our purpose at MAJORITY is to empower the amazing, the brave, and the talented and help them achieve all of their ambitions.

We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants with the tools to thrive in their new country. We are a diverse group of people from over 40 different countries that come together every day—and we’re looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances
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MAJORITY is looking for a Junior Risk Operations Agent to join our Risk Team in Houston, TX.

 

As a member of the Risk Team, you will be in a team of hard-working, and highly collaborative individuals. Additionally, you will work with colleagues from all over the company, regardless of level on cross-functional projects. In your role, you will spend the majority of your time focused on Customer Onboarding, including KYC application reviews and decisions, identity theft monitoring, transaction investigations, and escalations of risks.

 
Some tasks of this role:

  • Take ownership of the customer onboarding flow.
  • Work through real-time onboarding queues, and manage support requests 
    • Perform due diligence on customers by reviewing applicant information and documentation
    • Communicate and educate applicants about our account opening standards.
  • Work with 2nd-line Customer Service Team
    • To communicate with applicants and customers when additional information is needed, or to inform them of decisions
    • Contact customers to confirm or clarify transaction behaviors
  • Monitor for, identify and report onboarding trends to management
  • Assist other risk operations areas, as assigned
  • Provide quality customer service and subject matter expertise to all internal departments
  • Proactively identify theft and fraud by utilizing monitoring systems, and assist in investigating suspicious activity

Personal skills

  • Effective communication skills (verbal and written)
  • Detailed, and quality-focused in making informed decisions
  • Ability to prioritize, and multitask through multiple queued tasks
  • High-level execution and adaptability against new processes, environments, and technologies
  • A hardworking ambitious individual that executes against tight deadlines

Requirements:

    • Fluency in Spanish and English (both written and spoken), required
    • Ability to work a structured schedule, including weekends
    • College degree in a related field is preferred, but not required
    • Experience in the banking or financial industries is preferred but not required
    • At least 1-2 years of experience with Know Your Customer ‘KYC’ knowledge is preferred

We are MAJORITY. We are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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