Junior Risk Operations Agent

MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® Prepaid card, money remittance, & international calling. We are built for migrants, by migrants. Global migration is a 21st-century reality. Whether people are following their dreams, love, or new experiences, we are leaning towards new environments. Our purpose at MAJORITY is to empower the amazing, the brave, & the talented to help them achieve their ambitions.

We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants with the tools to thrive in their new country. We are a diverse group of people from over 40 different countries that come together every day—& we’re looking for others driven by the same desire to create meaningful products that bridge cultural & geographic distances
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MAJORITY is looking for a Junior Risk Operations Agent to join our Risk Team in Houston, TX.

As a member of the Risk Team, you will be in a team of hard-working & highly collaborative individuals. Additionally, you will work with colleagues from all over the company, regardless of level. You will spend most of your time supporting our Chargeback Program. You will investigate claims & handle chargeback processing towards resolution.  

Some tasks of this role:

• Investigate, evaluate, & process chargebacks
• Monitor activity for possible fraudulent behaviors
• Engage our customers to investigate potentially fraudulent activity
• Track & action chargeback cases within regulatory timeframes, guidelines & our partner requirements
• Recommend, & implement changes in the program to ensure continuous improvements 
• Respond to customer inquiries regarding chargebacks processing & status
• Enter data into reporting & tracking environments to ensure accurate record keeping of customer card, transaction, & case information
• Remains current on Visa & MasterCard rules & regulations, federal & state regulations & internal procedures that affect chargeback processing
• Work with Customer Service teams on cases to communicate status & resolution of chargebacks
  
  

Personal skills:

• Effective communication skills (verbal & written)
• Detailed & quality-focused in making informed decisions
• Ability to prioritize & multitask through multiple queued tasks
• High-level execution & adaptability against new processes, environments, & technologies
• A hardworking, ambitious individual that executes against tight deadlines
  
  

Requirements:

• A College degree in a related field is preferred but not required
• Experience in the banking or financial industries
• At least 1-2 years of experience in financial or customer service experience.
  
  

Preferred Skills: 

• Knowledge of Regulation E & Regulation Z
• Knowledge of Visa & Mastercard operating regulations
• Experience with electronic funds transfer (EFT)

We are MAJORITY. We are international, ambitious, kind, & inclusive. We believe in equal opportunity & value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.